TelefÃ³nica and NestlÃ© brew up internet of coffee machines
December 1, 2016
Spanish telco Telefónica is providing IoT communications in more than 50 countries for Nestlé Professional coffee machines, aiming to support the company’s digital transformation.
Swiss-based food and drink group Nestlé wants to monitor the coffee machines’ parameters to optimise customer experience and increase business efficiency. To do this, it has integrated Telefónica’s Smart M2M platform to manage and control IoT communications developed by Telefónica. New Nestlé Professional coffee machines will incorporate the telemetry while legacy versions will have an add-on module that will provide them with the same capabilities.
“Telefónica enabled us a new way of communicating and interacting with our coffee machines at a global scale, allowing us to personalise our customer experience,” said Henri de Roo, global head of business applications at Nestlé. “We trusted their capabilities to deliver this project and they were able to respond to our needs beyond their own network footprint.”
Telefónica will provide Nestlé with global IoT connectivity, enabling Nestlé to interact with the coffee machines. Nestlé will be able to control all key parameters, optimising the end user experience, for example adjusting the coffee taste. Additionally, Nestlé operations could be more efficient thanks to remote configuration and predictive maintenance models.
“This key commercial deal demonstrates our global reach and enduring relationship with Nestlé who has trusted Telefónica this time to provide cutting-edge connectivity across the globe,” said José Luis Gamo, Telefónica business director. “We aim to empower all-sized companies with prominent communications to help them lead the digital revolution ahead and consequently better serve their own customers.”
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