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Greenwave and Nuance partner to enable voice-driven IoT

Steve Rogerson
December 15, 2016
California-based Greenwave Systems has integrated the Nuance Mix voice and AI-powered natural language understanding (NLU) technologies as part of its Axon platform for managed services to create conversational IoT services, devices and experiences.
Working together, Greenwave and Massachusetts-based Nuance Communications aim to afford networking and communications service providers with voice capabilities to connect disparate technologies and systems in enterprises, industrial settings and in the smart home.
The Axon platform already powers millions of networks; it is used by telecoms, cable and utilities service providers to power their managed services for audio, video, broadband and energy management systems.
Integrating Nuance’s AI-powered NLU and voice capabilities gives service providers the ability to offer seamless connectivity between IoT devices and services that not only lets things and services talk to each other, but also lets people converse with their apps, services and devices.
Integration using intelligence through data-driven AI lets providers improve a frictionless experience between humans and their technology. Within the smart home or the enterprise, this collaboration aims to deliver bespoke virtual personal assistants that are conversational, intelligent and easily integrated into any IoT environment.
“Voice control and activation is the most natural and intuitive interface,” said Christos Lagomichos, chief operating officer for Greenwave Systems. “With several products, services and standards making their way into the home, we found that adding the multi-language capability from Nuance helps us meet the demand from our global operators providing IoT to their consumers. The same is true of industrial use cases and complicated enterprise IoT applications: voice-based interfaces ease that engagement.
“Together with Nuance, we’re empowering service providers with the ability to deliver unique yet powerful IoT experiences that are intelligent, conversational and work hand in hand to deliver on the promise of ubiquitous connectivity.”
Nuance Mix combines voice recognition, text-to-speech, wake-up word, voice biometrics, signal enhancement and AI-powered NLU into one platform that is customisable and scalable for service providers. Further, it is data-driven, leveraging user speech data to learn and understand human language while also providing service operators with access to those data to drive innovations or new features.
“Service providers have a clear opportunity to lead the smart home market with a number of offerings and services already central to today’s connected home,” said Dan Faulkner, senior vice president at Nuance Mobile. “What’s long been missing is a flexible and scalable platform that isn’t closed or proprietary, and makes it possible for a variety of smart home systems to talk to each other. Our collaboration with Greenwave changes all of that, giving service providers their opportunity to create and deliver unique home automation and IoT offerings that are conversational and customisable.”